General
DB/User Profile XML problems
Solution : You will have to perform the below steps on the machine on which SOHODOX is installed in the Server mode. Please make sure that you back up the SOHODOX Databases. ...
Restore SOHODOX DBs using SQL Server Management Studio
To restore the DBs using SQL Server Management Studio follow the steps below: Open 'SQL Server 2014 (or any) Management Studio'. On the 'Connect to Server' window, change 'Authentication' to 'SQL Server Authentication'. Please enter your MS SQL ...
Backup SOHODOX DBs using SQL Server Management Studio
To backup the DBs using SQL Server Management Studio follow the steps below: Open 'SQL Server 2014 (or any) Management Studio'. On the 'Connect to Server' window, change 'Authentication' to 'SQL Server Authentication' Please enter your MS SQL ...
File not found
Cause: Windows user is not able to access the file store in which the Sohodox documents is located. Troubleshoot: Step 1: Check if the File store is accessible. To confirm this ... Open SOHODOX. Click on Settings>DB Settings>>File Stores. A list of ...
Different ways to use Global Capture folder
Capture Folders are of 2 types. Global Capture Folder Local Capture folder. To know the difference, click here. Global Capture folder provides a quick and easy way to add documents to SOHODOX while also categorizing/indexing them. Global Capture ...
Error when selecting a Document Type
Error Message: ErrorCode: 0 Message: The given key was not present in the dictionary OR Message: Object Reference not set to instance of an object Cause: While browsing through Document Types you may ...
Scanner not listed in SOHODOX scan window
Cause: This is usually seen if you are using a Terminal Server and is caused because the TWAIN files in Windows folder are not available to the Windows user under Terminal Services. Solution: Copying the TWAIN DSM (twain_32.dll) and DSM into the ...
The connection has been disabled.
Error Message: ErrorCode: 0 Message: The connection has been disabled. Source: System.Data Cause: The most likely cause of this error is when you are trying to view the thumbnail of a document in the Pages tab of the Document Preview Pane. Solution: ...
Cannot login: Login failed. No full access license available
The most likely cause of this error is SOHODOX not logging off a user correctly (for e.g. this could happen if SOHODOX got improperly shutdown). To fix the problem... Login to the the Connection Manager from All Programs >> SOHODOX Desktop >> ...
The reg.lc is corrupted. Please contact support for a new key
Error Message: ErrorCode: 61444 Message: The reg.lc is corrupted. Please contact support for a new key Cause: This cause of this error could be that some DLL files needed by SOHODOX have been unregistered. Solution: To fix the problem... Make sure ...
Connection to the server failed.
Cause: SOHODOX cannot connect to the server installation. There could be many reasons for this, you can follow the below steps to fix this issue. Step 1: If your Operating System language is not English... Go to C:\ProgramData\ITAZ\Sohodox\Web ...