Solutions
SQL : 004 : Specified SQL server not found
The most likely cause of this issue is that SOHODOX is not able to connect to SQL Server. Please follow the steps below to trouble-shoot the problem... STEP 1: Make sure SQL Server is installed and the service is running on the machine Press the ...
Access :012 : Could not update; currently locked.
To resolve the error... Please make sure SOHODOX is not running on any of the machines. Open the Windows Run dialog. Type services.msc in the Open textbox. Click OK. The Services dialog will be launched. Stop all the services starting with ITAZ ...
Access: 011 : Could not use file already in use
Error Message: ErrorCode: 61443 Message:Failed to connect to database 'MainDB.gxdb'. (ErrNo:-2147467259 Details:Could not use ''; file already in use.) Cause: From the error it seems that the currently logged in Windows user on the machine on which ...
SQL: 003 : Cannot open database ‘MainDB_sdx’ requested by the login. The login failed
Error Message: ErrorCode: 61443 Message: Failed to connect to database 'MainDB_sdx'. (ErrNo:-2147467259 Details:Cannot open database "MainDB_sdx" requested by the login. The login failed.) Cause: This issue usually occurs when SOHODOX is unable to ...
SQL: 002 : SOHODOX Loading show
Symptoms: After you have upgraded to version 9, you may experience slowness while loging into SOHODOX or while browsing through documents etc. There may be many reasons for this but we have found that the below solution has worked in many cases. ...
SQL: 001 : SQL Server does not exist or access denied
Error Message: ErrorCode: 61443 Message: Failed to connect to database 'MainDB_sdx'. (ErrNo:-2147467259 Details:[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.) Cause: The error indicates that SOHODOX is unable to ...
Access: 010 : Record is deleted
Error Message: ErrorCode: 65535 Message: ErrNo: -2147155969 ErrDescription: Record is deleted. Cause: A table named LogonSession in your Database contains Invalid values Solution : You can make a Copy (create a ZIP / RAR file) of the 'MainDB.gxdb' ...
Access: 009 : Data provider or other service returned an E_FAIL status
Cause: A table LogonSession in your DB contains Invalid values Solution: You will have to zip the 'MainDB.gxdb' file and send us this file (MainDB.gxdb file is located in C:\Sohodox Databases folder).This file does not contain your physical ...
Access: 008 : The Microsoft Jet database engine cannot open the file '\\...\...\MainDB.gxdb'
Error Message: ErrorCode: 61443 Message:Failed to connect to database 'MainDB.gxdb'. (ErrNo:-2147467259 Details:The Microsoft Jet database engine cannot open the file '\\SERVER\Sohodox Databases\MainDB.gxdb'. It is already opened exclusively by ...
Access: 007 : Data at the root level is invalid. Line 1, position 1
Cause: While opening SOHODOX or while browsing through Document Types you may encounter this error. The cause for this is the User profile (for e.g. Superadmin or user Bob) in SOHODOX has gone corrupt. Solution:To solve this issue follow the steps ...
Access: 006 : Invalid use of Null
Cause: A table named LogonSession in your Database contains Invalid values Solution: You will have to zip the 'MainDB.gxdb' file and send us this file (MainDB.gxdb file is located in C:\Sohodox Databases folder).This file does not contain your ...
Access: 005 : Disk or network error
Error Message: ErrNo: -2147155969 ErrDescription: Disk or network error. Cause: This is normally a temporary issue and is caused when the network at your end is unstable. When the network is down or inconsistent Sohodox loses connection to the ...
Access: 004 : Operation must use an updateable query
Error Message: ErrNo: -2147155969 ErrDescription: Operation must use an updateable query. Scenario 1: The cause of this issue is that the logged in Window's user does not have permission to access the SOHODOX Databases folder. You can follow the ...
Access: 003 : Master database is of an older version
Error Message: ErrorCode: 61449 Message: Master database is of an older version. Cause: The SOHODOX Databases on your machine is of an older version as compared to the SOHODOXinstallation itself. Solution: If you are evaluating an older version of ...
Access: 002 : The search key was not found in any record
Cause: By default, Sohodox uses a MS Access based DB to store data and documents. If there are any connectivity issues when using the DB over the network/Wi-Fi, the DB may get damaged (as the DB connection is lost abruptly while modifications are ...
Access: 001 : Unrecognized Database Format
Error Message: ErrorCode: 61443 Message: Failed to connect to database 'MainDB.gxdb'. (ErrNo:-2147467259 Details:Unrecognized database format '\\machinename\sohodoxdatabases\MainDB.gxdb'.) Cause: This error usually appears when there are ...