Troubleshooting SOHODOX multi-user (multi-machine) installations.

Troubleshooting SOHODOX multi-user (multi-machine) installations.

First verify if SOHODOX is working fine on the server machine...
If SOHODOX is working fine on the Server machine (in other words the machine on which you installed SOHODOX in server mode), you will be able to...
  1. Start SOHODOX by double-clicking its icon
  2. See the Login Window (unless you have enabled auto-login) and login
  3. See the SOHODOX Main Window with a document selected in the middle pane and a preview of the selected document being displayed in the right pane
Now check the following four things...

1) DB Engine Installation

This step must be done before multi-user configuration. Ideally this should be done first, even if using SOHODOX as a single user in a production environment.

Make sure you have downloaded and run the DB Engine Utility on the Server machine. You will find instructions in the link below...
http://helpdesk.sohodox.com/portal/kb/articles/install-sohodox-advanced-db-engine-utility

2) Open Firewall Ports

When you install SOHODOX and run the DB Engine Utility, ports 7732 and 7733 are automatically opened in the firewall to enable incoming connections. This does not happen in case your Firewall settings are being managed by another application (such as an anti-virus program). In that case make sure port 7732, 7733 are open.

You can confirm if the 7732 port is open by...
Opening any web browser on the client machine (not on the server machine) and browsing to http://servername:7733 (Please replace servername with the name of your server machine). You should see a page displaying the version of SOHODOX installed.

3) Sharing File Store Folder

Ensure that you share the SOHODOX Databases folder (This is usually the C:\Sohodox Databases folder on the server machine). Make sure Read/write permission is given every Windows user accessing SOHODOX.
Also make sure for the SOHODOX file store you use a UNC path instead of a mapped drive. If you have specified a mapped drive for the 'Sohodox databases' folder when installing SOHODOX, you can change it by going to Settings>>DB Settings>>Filestores

4) Configure for multi-user

Once this is done, in SOHODOX select the Tools tab and click the Multi-user DB button>>Automatic option.
SOHODOX is now configured for a multi-user environment.

Install SOHODOX on client machine
Now install SOHODOX in Client mode on the Client machine. You will need to enter the URL http://servername:7733 on the Client machine (In the URL please replace servername with the name of your server machine).

SOHODOX should now work fine on the client machine.

Additional instructions are available at the link below...
http://helpdesk.sohodox.com/portal/kb/articles/install-and-configure-sohodox-to-be-accessible-from-m...

Incase you face any issues, you can refer to the solutions provided at the link below...
http://helpdesk.sohodox.com/portal/kb/sohodox/solutions

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